Send us your device and we will recalibrate the sensors and send them back.
Please Note: In order to ensure a smooth recalibration of you enDAQ sensor we ask that you do not send your unit for re-calibration before purchasing the service online. Thank You.
Each one of our enDAQ sensing devices is supplied individually calibrated from the factory and includes a NIST traceable calibration at 10g-peak, 100 Hz.
Because these units are often used to measure harsh shock and vibration, the embedded accelerometer is often subjected to excessive shocks, temperatures, radiation etc. These violent environments can result in a significant change in sensitivities and even permanently damage the unit. Therefore, it is wise to make periodic verification of the sensitivity calibration. This calibration frequency depends on the application, but once every year is generally recommended for accelerometers.
Sending back your unit for recalibration will provide you with the confidence necessary to know that your accelerometer remains accurate. If the sensitivity changed significantly our enDAQ Lab software enables you to edit these coefficients for already recorded data. enDAQ will also update the firmware on the device (if there is an update available) to reflect any improvements or bug fixes. The calibrated device will be shipped back with a new roll of tape and mounting bolts, too.
What Do I Need to Do?
After you have finished the online payment process, please do the following to complete your order:
Clean Unit: Please remove any residue from your enDAQ sensor to ensure a smooth re-calibration process.
Important: Please ensure your device’s mounting surface is clean prior to sending them in. The devices must be free of sticky residue or any other materials that could interfere with the mounting surface, and as a result, the recalibration process.
We recommend using the plastic scraper blades you received with your device, an adhesive eraser wheel, or a liquid adhesive remover. Make sure you DON’T USE ACETONE on polycarbonate devices as it will deform the enclosure and could negatively impact your accelerometer readings.
A $100 Cleaning Fee per unit will be incurred for devices that are not adequately cleaned for re-calibration.
Ship Unit: You are responsible for shipping your device to us.
Return shipping is charged in addition to the cost of recalibration*.* Please note: it is important to include your order number
ATTN: enDAQ Recal - [Your Order Number]
475 Wildwood Ave,
Woburn MA 01801
For more information on calibrations visit our help docs.
To learn more about this service and others we offer, please fill out the form below to let us know how we can help you!
PLEASE NOTE: LONGER LEAD TIMES
Due to the global chip shortage, some of our products require a longer lead time than the usual 2 business days + shipping. We sincerely apologize for the inconvenience and are working tirelessly to transition to a more readily available microprocessor. In the meantime, if you have any questions, please do not hesitate to reach out to our Customer Success Team.
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